Shipping policy
Shipping Policy
Last Updated: September 19, 2026
At Oakmere Pebble, we want customers to have straightforward information about shipping before placing an order. This Shipping Policy explains our U.S. delivery coverage, available shipping methods, applicable rates, estimated delivery times, free shipping eligibility, order preparation, tracking, and procedures for addressing common delivery concerns.
1. Shipping Service Area
Oakmere Pebble currently ships eligible orders to addresses within the United States only.
We do not offer international shipping at this time. Orders requiring shipment to destinations outside the United States cannot be fulfilled through our current delivery services.
Customers must provide a complete and accurate U.S. shipping address during checkout.
2. Shipping Rates & Delivery Times
The following shipping options are available for eligible orders within the United States:
Shipping Method Estimated Delivery Time Rate
Express 1–2 business days $15.00
Standard 3–5 business days $8.00
Standard – Orders $70.00 and Up 3–5 business days FREE
The delivery periods above are estimates and begin after the order has been processed and transferred to the carrier.
Free Standard Shipping applies to qualifying orders with an eligible order value of $70.00 or more.
3. Standard Shipping Terms
Standard Shipping is available for eligible orders below the free shipping threshold at a rate of $8.00.
The estimated delivery period is 3–5 business days after the order has completed processing and has been transferred to the carrier.
For qualifying purchases with an eligible order value of $70.00 or more, Standard Shipping is FREE.
4. Express Shipping Terms
Customers may select Express Shipping when a faster estimated carrier transit service is preferred.
Express Shipping is available at a rate of $15.00, with an estimated delivery period of 1–2 business days after processing and carrier transfer.
The free shipping benefit applies only to Standard Shipping. Therefore, Express Shipping remains $15.00 regardless of the order value, including orders of $70.00 or more.
5. Order Preparation and Processing
Before an order enters the carrier's delivery network, Oakmere Pebble may require time to prepare it for shipment.
Preparation may include:
Reviewing order information
Preparing the purchased merchandise
Packaging items securely
Completing fulfillment procedures
Arranging transfer to the appropriate carrier
Order processing time is separate from shipping transit time.
The estimated delivery periods shown in the Shipping Rates & Delivery Times section begin only after the order has been processed and transferred to the carrier.
Selecting Express Shipping provides faster estimated transit but does not guarantee same-day processing or immediate dispatch.
6. Business Days
For purposes of this Shipping Policy, business days generally refer to Monday through Friday, excluding Saturdays, Sundays, and applicable holidays.
Orders submitted during weekends or recognized holidays may begin processing on the next available business day.
All delivery periods provided in this policy are estimates and are not guaranteed arrival dates.
7. Events That May Affect Delivery
Carrier schedules may occasionally be affected by circumstances outside the reasonable control of Oakmere Pebble.
Examples include:
Severe weather conditions
Transportation interruptions
Carrier network disruptions
Holiday delivery schedules
Increased seasonal parcel volume
Regional service limitations
Unexpected logistical events
These circumstances may cause shipments to arrive later than originally estimated.
8. Customer Responsibility for Shipping Information
Customers are responsible for ensuring that all delivery information entered during checkout is complete and accurate.
Please verify:
Recipient's full name
Street number and street name
Apartment, suite, or unit number, when applicable
City
State
ZIP code
Incorrect or incomplete shipping information may cause delays, unsuccessful delivery attempts, or packages being returned to sender.
If you discover an address error after submitting your order, please contact Oakmere Pebble as soon as possible. We will make reasonable efforts to assist before dispatch, but address changes cannot be guaranteed after fulfillment or carrier processing has begun.
9. Tracking Information
When tracking is available, customers may receive tracking details after their package has been dispatched.
A tracking number may occasionally be generated before the carrier performs its first physical scan. As a result, tracking information may not appear immediately.
Once tracking becomes active, customers can generally use it to review the latest available shipment progress and delivery status.
10. Delayed Shipments
If your package has not arrived within the estimated delivery period, please first review the latest tracking information provided by the carrier.
Weather conditions, transportation issues, carrier operations, holidays, increased shipping volume, or other unforeseen circumstances may occasionally cause delays.
If your shipment appears unusually delayed, contact Oakmere Pebble with your order details. We will review the available shipping information and provide reasonable assistance where possible.
11. Returned or Undeliverable Packages
A shipment may be returned to Oakmere Pebble if the carrier cannot successfully complete delivery.
Possible causes include:
Incorrect shipping address
Incomplete delivery details
Missing apartment, suite, or unit information
Repeated unsuccessful delivery attempts
Other carrier-related delivery issues
If your order is returned as undeliverable, please contact us regarding the available next steps.
Additional shipping charges may apply if reshipment becomes necessary because inaccurate or incomplete delivery information was originally supplied by the customer.
12. Package Marked Delivered but Not Located
If carrier tracking indicates Delivered but you cannot locate your package, please check common delivery areas such as your mailbox, porch, entrance, parcel locker, mailroom, reception area, or another secure location.
We also recommend checking with household members, neighbors, property management, or the applicable shipping carrier.
If the package remains missing, contact Oakmere Pebble with your order details. We will review the available delivery information and provide reasonable assistance.
13. Items Damaged During Shipping
Please inspect your shipment and merchandise promptly after delivery.
If a package or item appears to have been damaged during transportation, contact Oakmere Pebble as soon as possible.
When possible, please retain:
The affected merchandise
Original shipping box or mailer
Protective packaging materials
Shipping labels
Clear photographs showing the package and product condition
These materials may help us review the situation and determine the appropriate next steps.
Eligible returns, refunds, replacements, or exchanges may also be handled according to our applicable Return & Refund Policy.
14. International Shipping Restriction
Oakmere Pebble currently ships exclusively within the United States.
International delivery is not available at this time. Orders requiring shipment to destinations outside the United States cannot be fulfilled under our current shipping program.
15. Updates to This Shipping Policy
Oakmere Pebble may revise this Shipping Policy periodically to reflect changes in shipping rates, carrier services, fulfillment procedures, delivery methods, or other operational requirements.
The most current version will be published through our store with the applicable revision date.
Contact Information
For questions regarding shipping rates, free shipping eligibility, estimated delivery times, tracking information, or an existing shipment, please contact:
Oakmere Pebble
Address: 6280 Cherokee Dr, Olive Branch, MS 38654, United States
Phone: 901-596-7631
Email: winde@oakmerestudio2.store