Refund policy
Return & Refund Policy
Last Updated: September 19, 2026
At Oakmere Pebble, we believe customers should have a straightforward process when a purchase needs to be returned or when an order does not arrive as expected. This Return & Refund Policy explains the conditions for eligible returns, how to report order problems, and how refunds, exchanges, replacements, and shipping responsibilities are handled.
1. Return Timeframe
Oakmere Pebble accepts requests for eligible returns made within 30 days after the confirmed delivery date.
For a standard return based on customer preference, merchandise should generally:
Be unused or limited to reasonable inspection.
Remain in substantially original condition.
Include originally supplied parts and accessories.
Retain applicable labels, packaging, or protective materials where reasonably possible.
Be free from customer-caused damage, contamination, or material alteration.
Be accompanied by a valid order or other acceptable proof of purchase.
A request involving damaged, defective, incorrect, or incomplete merchandise may be handled separately from an ordinary preference return.
2. Return Authorization
Please contact Oakmere Pebble before mailing merchandise back.
Send your request to:
winde@oakmerestudio2.store
Include your:
Full name.
Order number.
Product involved.
Reason for requesting the return.
Relevant photographs or video if there is visible damage, a defect, or a fulfillment problem.
Once the request has been reviewed, we will provide the appropriate instructions for eligible merchandise.
Do not automatically mail returns to the business address shown in the Contact Information section. A return should be sent only to the destination specifically provided or confirmed by Oakmere Pebble.
3. Preference-Based Returns
If the correct merchandise was delivered but you decide it is not suitable, you may request a return during the applicable 30-day period.
Examples may include a preference concerning:
Size.
Color.
Style.
Design.
Finish.
Dimensions.
Product variation.
The product must continue to satisfy the applicable eligibility requirements.
Customers generally pay return transportation costs for preference-based returns.
4. Checking Products After Delivery
We recommend inspecting merchandise promptly after it arrives.
Before substantial use, permanent installation, assembly, or modification, check:
Product identity.
Size or dimensions.
Color or variation.
Quantity.
Included components.
General physical condition.
If you discover a problem, contact Oakmere Pebble before continued use whenever reasonably possible.
5. Condition of Returned Merchandise
The condition of merchandise may affect whether it qualifies for a standard return.
A product may have limited eligibility if it has been:
Substantially used.
Materially scratched or damaged.
Permanently modified.
Contaminated.
Returned incomplete.
Used in a manner that materially changes its condition.
Reasonable inspection alone does not automatically make otherwise eligible merchandise non-returnable.
6. Products Requiring Assembly
If merchandise requires assembly, please inspect the parts and verify the product before completing permanent assembly.
Preference-return eligibility may be affected when merchandise has been permanently:
Glued.
Drilled.
Cut.
Painted.
Mounted.
Otherwise materially altered.
If assembly reveals a suspected manufacturing defect, contact Oakmere Pebble before making further modifications where reasonably possible.
7. Fragile Merchandise
For glass, ceramic, decorative, or other fragile products, inspect the merchandise carefully after delivery.
If an item arrives cracked, chipped, shattered, or otherwise materially damaged, contact us promptly and retain the relevant packaging when safe to do so.
We may request photographs before determining whether a physical return is necessary.
8. Damage During Transportation
If your order arrives materially damaged, email winde@oakmerestudio2.store with your order information and photographs.
Useful photographs may include:
The entire product.
Close-up views of damaged areas.
Outer shipping packaging.
Internal protective materials.
Shipping label.
Please keep the product and relevant packaging while the initial claim is reviewed unless we instruct you otherwise.
9. Defective Merchandise
If you believe a product contains a manufacturing or functional defect, describe the problem and provide reasonable supporting information.
Oakmere Pebble may request photographs, video, product markings, or other information relevant to the issue.
A manufacturing defect generally does not include damage resulting from:
Accidents after delivery.
Misuse.
Improper handling.
Customer modification.
Unauthorized repair.
Normal wear.
Verified defects may qualify for a replacement, refund, or another appropriate remedy.
10. Incorrect Product or Variation
If you receive merchandise different from what appears on your order confirmation, contact us before substantially using it.
Examples include receiving the wrong:
Product.
Size.
Color.
Model.
Quantity.
Design or variation.
Once verified, Oakmere Pebble may provide the correct merchandise, offer a replacement, issue an eligible refund, or provide another appropriate resolution.
When we require incorrectly supplied merchandise to be returned, reasonable authorized return transportation will be covered by Oakmere Pebble.
11. Missing Merchandise
If an entire purchased product is missing from the delivered package, contact us with your order details.
We may request photographs of:
Products received.
Internal packaging.
Outer package.
Shipping label.
After reviewing the circumstances, Oakmere Pebble may send the missing merchandise, provide an appropriate replacement, or issue an eligible refund.
12. Missing Parts or Accessories
For products containing multiple components, contact us if a required part or accessory was missing at delivery.
Please identify the missing component as clearly as possible.
Where practical, Oakmere Pebble may send the missing part rather than requiring the complete product to be returned.
13. Sets and Bundled Products
For an ordinary preference return, products purchased together as a complete set or bundle should generally be returned together.
All applicable components should satisfy the relevant return conditions.
If only one component has a verified problem, contact us first. We may be able to resolve that portion without requiring the complete set to be returned.
14. Hygiene-Sensitive Merchandise
Certain personal-use products may have additional return limitations after opening or use.
For ordinary preference returns, products involving hygiene or direct personal contact should generally remain unused and, where applicable, sealed.
This restriction does not automatically prevent assistance for verified defects, shipping damage, incorrect merchandise, or other qualifying order problems.
15. Customized Merchandise
Products personalized or materially customized according to customer specifications may have limited preference-return eligibility.
This may include merchandise featuring:
Personalized text.
Engraving.
Custom measurements.
Customer-specific designs.
Other individualized modifications.
A customized product may still qualify for an appropriate remedy if it arrives damaged, defective, or materially different from the agreed specifications.
16. Products Not Normally Eligible for Change-of-Mind Returns
Subject to applicable law, preference returns may be restricted for:
Substantially used merchandise.
Products materially damaged after delivery by the customer.
Incomplete merchandise due to customer handling.
Permanently modified or installed products.
Opened hygiene-sensitive merchandise.
Personalized or made-to-order products.
Gift cards.
Products clearly identified as Final Sale before purchase, where legally permitted.
These restrictions do not automatically eliminate rights relating to verified defects, shipping damage, incorrect fulfillment, or mandatory consumer protections.
17. Discounted and Promotional Purchases
A product is not automatically final sale merely because it was purchased at a reduced price.
Unless different conditions were clearly disclosed before checkout, eligible discounted merchandise remains subject to this policy.
Products specifically designated Final Sale before purchase may have different preference-return conditions where legally permitted.
18. Exchanges
An eligible product may be considered for exchange for another available size, color, style, model, or variation.
Exchange requests are subject to inventory availability.
If the preferred alternative is unavailable, an approved refund may be processed instead so that a separate order can be placed.
19. Replacement Merchandise
Oakmere Pebble may offer a replacement when a verified order issue involves:
Transportation damage.
A qualifying defect.
Incorrect fulfillment.
Missing merchandise or components.
If an identical replacement is unavailable, we may offer an eligible refund or another appropriate resolution.
20. Return Shipping Responsibility
For an eligible return based solely on personal preference, customers generally pay the cost of returning the merchandise.
Oakmere Pebble will cover reasonable authorized return transportation when a required return results from a verified:
Manufacturing defect.
Shipping-related damage.
Incorrect shipment.
Fulfillment error attributable to Oakmere Pebble.
Please obtain authorization before purchasing return shipping for which reimbursement is expected.
21. Securely Packaging a Return
Authorized merchandise should be packaged carefully to prevent damage during transportation.
Where applicable, include:
Accessories.
Hardware.
Components.
Manuals or instructions.
Removable pieces.
Fragile products should receive suitable protective packaging.
For customer-arranged return shipments, we recommend using a trackable shipping service and retaining proof of shipment.
22. Inspection of Returned Products
After authorized merchandise reaches the designated return location, Oakmere Pebble will evaluate its condition and eligibility.
The review may consider:
Product identity.
Completeness.
Evidence of substantial use.
Customer-caused damage.
Alteration or modification.
Hygiene condition where relevant.
Compliance with the return timeframe.
Delivery of a return package does not automatically mean that a refund has been approved.
23. Refund Approval and Payment Method
After an eligible return is inspected and approved, the applicable refund will generally be issued to the original payment method used for the purchase.
Once Oakmere Pebble submits the refund, your bank, card issuer, or payment provider may require additional processing time before the credit becomes visible.
Financial institution processing periods are outside Oakmere Pebble's direct control.
24. Original Shipping Fees
Original delivery or shipping charges are generally non-refundable when correctly supplied merchandise is returned solely because of customer preference.
Different treatment may apply when the return results from verified transportation damage, a qualifying defect, an Oakmere Pebble fulfillment error, or when reimbursement is required by applicable law.
25. Cancelling or Changing an Order
To request a cancellation or order modification, contact winde@oakmerestudio2.store as soon as possible.
We will make reasonable efforts to accommodate the request before fulfillment progresses.
Cancellation or modification cannot be guaranteed once an order has been processed, customized, packed, or transferred to the shipping carrier.
If cancellation is no longer possible, eligible merchandise may be handled according to this policy after delivery.
26. Refund Processing Delays
If Oakmere Pebble confirms that a refund has been submitted but it has not yet appeared, please allow your financial institution's normal processing period.
If the credit remains unavailable after that period, contact your bank or payment provider and then contact us if additional transaction information is required.
27. Consumer Rights
This policy describes Oakmere Pebble's standard return and refund procedures. It does not waive, restrict, or exclude any consumer right or legal remedy that cannot lawfully be waived under applicable United States federal, state, or local law.
Where mandatory consumer protection requirements provide customers with additional or different rights, those requirements will apply to the extent required.
28. Contact Information
For questions concerning a return, refund, exchange, replacement, damaged delivery, defective merchandise, incorrect order, or missing item, please contact:
Oakmere Pebble
Address: 6280 Cherokee Dr, Olive Branch, MS 38654, United States
Phone: +1 (901) 596-7631
Email: winde@oakmerestudio2.store
For assistance with an existing purchase, please include your order number and the email address associated with your order when contacting Oakmere Pebble.